1. Information We Collect
We may collect information you share with us through the website, phone, WhatsApp, forms, app flows, or direct communication. This may include your name, phone number, email address, garage or business name, address, vehicle details, registration number, spare parts requirements, photos, videos, voice notes, documents, order information, and support messages.
We may also collect basic technical information such as browser type, device information, pages visited, referral source, approximate location, and interaction data to improve the website and service.
2. How We Use Information
We use information to understand spare parts requirements, identify vehicles and parts, confirm availability, coordinate sourcing and delivery, communicate with garages, provide support, maintain records, improve our services, prevent misuse, and comply with legal obligations.
3. Sharing Information
We may share relevant requirement details with SpareRabbit team members, suppliers, logistics partners, technology providers, payment or billing partners, and service providers only where needed to process a request, support a customer, operate the service, or meet legal requirements.
We do not sell personal information as a business product. Requirement details may be shared with parts vendors or operational partners so they can help identify, quote, source, or deliver the requested parts.
4. Photos, Videos, Voice Notes, and Vehicle Data
Garages may share vehicle photos, damaged part images, videos, voice input, registration details, or supporting information to help identify the correct part. Please avoid sharing unnecessary personal or sensitive information in images, videos, or messages.
5. Data Retention
We keep information for as long as reasonably required for order history, customer support, operational records, service improvement, legal compliance, and dispute resolution. You may contact us to request correction or deletion of your information, subject to records we are required or permitted to retain.
6. Security
We use reasonable administrative, technical, and operational safeguards to protect information. No internet, messaging, or storage system can be guaranteed to be completely secure, so users should share information carefully.
7. Your Choices
You may contact us to update your information, request access to information we hold about you, ask us to stop non-essential communications, or request deletion where applicable. Some communications related to active requirements, billing, support, or service records may still be necessary.
8. Cookies and Analytics
Our website may use cookies or similar tools to support functionality, measure traffic, understand usage, and improve performance. You can manage cookies through your browser settings.
9. Children
SpareRabbit is intended for garages, mechanics, spare parts businesses, and related professional users. It is not intended for children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
11. Contact Us
For privacy questions or requests, contact SpareRabbit at sales@sparerabbit.com, call +91 79040 45719, or write to 2, Somasundaram Nagar, Porur, Chennai, India.
